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Forums Rollback 27/03/2018

Discussion in 'Announcements' started by Jesse, Mar 27, 2018.

  1. Jesse

    Jesse Interventions Team Admin

    Joined:
    Feb 5, 2018
    Messages:
    1
    Hello everyone,

    Earlier today, at approximately 10:05AM ET, we experienced a drive failure on the machine that hosts the TSMC website. While we were working with our hosting provider to investigate, this caused our site to become temporarily unavailable and a rollback to be initiated. We'd like to clarify on what happened to your data during this process behind-the-scenes.

    At around the time specified above, our team picked up and investigated on a database issue that required our internal services to reboot. During this process, it became clear that our servers weren't able to start due to a drive related issue.

    These types of problems require intervention from an external team as our hosting services are managed. This party took a significant amount to locate the issue, and at 10:30AM ET we restored to a temporary version of the site to post an update.

    In the following hours, unfortunately it became clear to us that the damage was critical, and we would have to start back up based off of backup systems. These systems get updated every 24 hours normally, however due to a caching issue - it appeared that data had been downloaded from an outdated machine, dating back from March 18th.

    This means that any and all data uploaded or changed between March 18th 8:00AM ET and March 27th 10:00AM ET, is permanently deleted from our site until further notice. We would like to deeply apologise for this inconvenience, and understand that this is an extremely frustrating issue for many of you using our site. Until we receive more information, unfortunately this is the situation we will have to deal with, and we'll continue to work on updates behind the scenes. We will keep you posted in this thread.

    Thanks for understanding.

    Thanks,
    Jesse
     
    Last edited: Mar 27, 2018
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